Refund Policy

Last updated: March 12, 2026

Thank you for using PikName.

PikName is a digital software product that provides immediate access to paid features after purchase. Because access is provided instantly and usage can begin immediately, purchases are generally non-refundable except as described below or where required by law.

Eligible refund situations

We may issue a refund, in whole or in part, in situations such as:

• duplicate charges
• accidental double payment
• technical failure that prevented access to the purchased service
• material mismatch between the purchased plan and what was delivered
• billing errors

Not normally eligible for refund

Refunds are generally not available where:

• you changed your mind after purchase
• you used all or part of the purchased credits, generations, or outputs
• you are dissatisfied with generated names or subjective creative results
• a generated name is unavailable as a domain, handle, trademark, or company registration
• a feature was clearly marked as “Soon”, unavailable, beta, or not yet released at the time of purchase

Request window

To request a refund, contact us within 7 days of purchase at support@pikname.com and include:

• the email used for purchase
• date of purchase
• payment receipt or transaction reference
• a brief explanation of the issue

Review process

Refund requests are reviewed case by case. If approved, refunds are returned to the original payment method where possible.

Chargebacks

Before initiating a card chargeback, please contact us first so we can attempt to resolve the issue quickly.